© 2003 Apple Computer, Inc. All rights reserved. Service SourcePowerBook G4 (15-inch FW800) 16 September 2003
8 - PowerBook G4 (15-inch FW800) Take Apart Battery Procedure Warning: If the computer has been recently operating, allow it to cool down before per
98 - PowerBook G4 (15-inch FW800) Take Apart Display Panel AssemblyDisplay Panel AssemblyToolsThis procedure requires the following tools:• Torx T8 sc
PowerBook G4 (15-inch FW800) Take Apart - 99 Display Panel AssemblyProcedure1. Remove the two screws along the back, closest to the bottom of the comp
100 - PowerBook G4 (15-inch FW800) Take Apart Display Panel Assembly4. Disconnect the AirPort Extreme antenna coupling. Remove Kapton tape if present,
PowerBook G4 (15-inch FW800) Take Apart - 101 Display Panel Assembly6. On the right side of the computer, disconnect the LVDS cable.7. Move the displa
102 - PowerBook G4 (15-inch FW800) Take Apart Display Panel Assembly8. Lift the display straight up and off of the computer without catching wires.9.
PowerBook G4 (15-inch FW800) Take Apart - 103 Display Panel Assembly10. Reassemble and test the computer.11. Testing the computer should include the d
104 - PowerBook G4 (15-inch FW800) Take Apart Heatsink and Blowers AssemblyHeatsink and Blowers AssemblyToolsThis procedure requires the following too
PowerBook G4 (15-inch FW800) Take Apart - 105 Heatsink and Blowers AssemblyProcedureNote: The heatsink and blowers are one assembly part.1. Remove the
106 - PowerBook G4 (15-inch FW800) Take Apart Heatsink and Blowers Assembly4. To install the replacement heatsink, install the screws in the order sho
PowerBook G4 (15-inch FW800) Take Apart - 107 Sound/DC-In BoardSound/DC-In BoardToolsThis procedure requires the following tools:• Torx T8 screwdriver
PowerBook G4 (15-inch FW800) Take Apart - 9 Memory Door and Memory Cards Memory Door and Memory Cards Tools This procedure requires the following t
108 - PowerBook G4 (15-inch FW800) Take Apart Sound/DC-In BoardProcedure1. Remove the screws.2. Disconnect the power and flex cables.
PowerBook G4 (15-inch FW800) Take Apart - 109 Sound/DC-In Board3. Guide out the sound/DC-in board.Replacement Note: Install the “TO MLB” side of the f
110 - PowerBook G4 (15-inch FW800) Take Apart Sound/DC-In Board4. Turn the board over and disconnect the Bluetooth cable.5. Remove the RJ-11 port, wit
PowerBook G4 (15-inch FW800) Take Apart - 111 Sound/DC-In BoardReplacement Note: If the replacement sound/DC-in board has an RJ-11 port installed, rem
112 - PowerBook G4 (15-inch FW800) Take Apart Sound/DC-In BoardReplacement Note: Verify that the screw pass-through holes, at the Bluetooth connector
PowerBook G4 (15-inch FW800) Take Apart - 113 Bottom Case AssemblyBottom Case AssemblyPart LocationPreliminary StepsBefore you begin, remove the follo
114 - PowerBook G4 (15-inch FW800) Take Apart Bottom Case AssemblyProcedure1. Verify that the following items are on the replacement bottom case:• EMI
PowerBook G4 (15-inch FW800) Take Apart - 115 Bottom Case Assembly3. Remove two screws and remove the hard drive holder; transfer to the replacement b
© 2003 Apple Computer, Inc. All rights reserved. Service SourceTroubleshootingPowerBook G4 (15-inch FW800)
PowerBook G4 (15-inch FW800) Troubleshooting - 1 General InformationGeneral InformationWire and Flex CablesWith the very thin enclosure design and dis
10 - PowerBook G4 (15-inch FW800) Take Apart Memory Door and Memory Cards Procedure Warning: If the computer has been recently operating, allow it t
2 - PowerBook G4 (15-inch FW800) Troubleshooting General InformationMain battery cable Connects main battery to logic boardModem flex (to logic board)
PowerBook G4 (15-inch FW800) Troubleshooting - 3 General InformationHardware Troubleshooting Tools and TipsApple Hardware Test 2.0.6 (AHT)Starting wit
4 - PowerBook G4 (15-inch FW800) Troubleshooting General Information Apple Service Diagnostic Main screenApple Service Diagnostic Select test tab
PowerBook G4 (15-inch FW800) Troubleshooting - 5 General InformationApple Service Diagnostic Hardware info tab Apple Service Diagnostic Test log tab R
6 - PowerBook G4 (15-inch FW800) Troubleshooting General InformationPower-on pads on logic boardWith the top case removed, the power-on button is disc
PowerBook G4 (15-inch FW800) Troubleshooting - 7 General InformationPMU Reset pads on logic boardIn addition to the power-on button pads on the logic
8 - PowerBook G4 (15-inch FW800) Troubleshooting General InformationSoftware Troubleshooting Tips and ToolsMac OS X onlyStarting with the PowerBook G4
PowerBook G4 (15-inch FW800) Troubleshooting - 9 General InformationTo start up into Safe Mode (to Safe Boot), do this:1. Be sure the computer is shut
10 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsHardware Symptom ChartsHow to Use the Symptom ChartsThe Symptom Charts includ
PowerBook G4 (15-inch FW800) Troubleshooting - 11 Hardware Symptom ChartsPower Adapter NoteThe system was designed to use the Apple 65-Watt Portable P
PowerBook G4 (15-inch FW800) Take Apart - 11 Memory Door and Memory Cards3. To remove memory cards, carefully spread the two locking tabs for the s
12 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsStartupThe computer will not power on (no blower movement, hard drive spin up
PowerBook G4 (15-inch FW800) Troubleshooting - 13 Hardware Symptom Charts13. Repeat step 12 with the following flex cables one at a time, reconnecting
14 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsBlue screen appears (a spinning disc cursor may also be visible),Prohibitory
PowerBook G4 (15-inch FW800) Troubleshooting - 15 Hardware Symptom ChartsFlashing question mark appears on the screenNote: This system will only boot
16 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsSystem shuts down intermittentlyImportant: This issue can be a result of not
PowerBook G4 (15-inch FW800) Troubleshooting - 17 Hardware Symptom ChartsApplication Quits, Kernel panic or other booting problems1. If a specific appl
18 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsComputer beeps twice at startup1. Two beeps means that EDO memory is installe
PowerBook G4 (15-inch FW800) Troubleshooting - 19 Hardware Symptom ChartsAirPort Extreme CardAirPort Extreme Card not recognized1. In Mac OS X, use So
20 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsBatteryBattery will not eject1. Flip over the unit and turn the battery latch
PowerBook G4 (15-inch FW800) Troubleshooting - 21 Hardware Symptom Charts6. Turn off the computer. Perform the keyboard PMU reset procedure described
12 - PowerBook G4 (15-inch FW800) Take Apart Memory Door and Memory Cards Replacement Procedure Notes: • The top and bottom memory cards are insert
22 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsDisplay Display latch not workingNote: When the display is being closed, hook
PowerBook G4 (15-inch FW800) Troubleshooting - 23 Hardware Symptom Charts5. If the number of subpixel anomalies is acceptable, explain to the customer
24 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsKeyboardNo response from any key on keyboard1. Remove any connected periphera
PowerBook G4 (15-inch FW800) Troubleshooting - 25 Hardware Symptom ChartsHalf keyboard is illuminated.1. Check the keyboard backlight cable connection
26 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsModemNo modem dial tone1. Check that the correct modem is selected in the Net
PowerBook G4 (15-inch FW800) Troubleshooting - 27 Hardware Symptom ChartsOptical DriveThe optical drive does not accept CD or DVD disc (mechanical fai
28 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsPC CardPC Card will not insert into the PC Card slot1. Make sure the PC Card
PowerBook G4 (15-inch FW800) Troubleshooting - 29 Hardware Symptom ChartsA USB device not recognized by computerNote: If you are trying to use a seria
30 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsSoundNo sound heard and the Speakers section of the Sound system preference p
PowerBook G4 (15-inch FW800) Troubleshooting - 31 Hardware Symptom Charts9. Check speaker cable. Verify left and right cable connections.10. Check wit
PowerBook G4 (15-inch FW800) Take Apart - 13 Memory Door and Memory Cards2. Slide the card forward to the lower slot. Firmly push the card straight
32 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsTrackpadThe cursor does not move when you are using trackpad1. Verify that no
PowerBook G4 (15-inch FW800) Troubleshooting - 33 Hardware Symptom ChartsVideoNo display, or dim display, but computer appears to operate correctly1.
34 - PowerBook G4 (15-inch FW800) Troubleshooting Hardware Symptom ChartsMisc. SymptomsThe Date and Time settings reset all the timeNote: Resetting th
14 - PowerBook G4 (15-inch FW800) Take Apart Memory Door and Memory Cards4. If installing a memory card in the top slot, follow the same procedures
PowerBook G4 (15-inch FW800) Take Apart - 15 Memory Door and Memory Cards7. Cards should be flat and secure on both sides.8. Install the memory door
16 - PowerBook G4 (15-inch FW800) Take Apart AirPort Extreme Card AirPort Extreme Card Tools This procedure requires the following tools:• Black sti
PowerBook G4 (15-inch FW800) Take Apart - 17 AirPort Extreme Card Procedure 1. Pull outward on the slot to open the AirPort Extreme Card door.2. Us
© 2003 Apple Computer, Inc. All rights reserved. Service SourceTake Apart PowerBook G4 (15-inch FW800)
18 - PowerBook G4 (15-inch FW800) Take Apart AirPort Extreme Card3. Gently disconnect the AirPort Extreme antenna cable.4. Use the pull tab to pull
PowerBook G4 (15-inch FW800) Take Apart - 19 AirPort Extreme Card5. Slide the replacement AirPort Extreme Card into the slot, as shown.6. Push the
20 - PowerBook G4 (15-inch FW800) Take Apart AirPort Extreme Card7. Connect the end of the antenna cable to the card.8. Loop the clear plastic tab d
PowerBook G4 (15-inch FW800) Take Apart - 21 AirPort Extreme Card9. Close the AirPort door, reassemble and test the computer.
22 - PowerBook G4 (15-inch FW800) Take Apart Top Case Top Case Tools This procedure requires the following tools:• #0 Phillips screwdriver (magnetiz
PowerBook G4 (15-inch FW800) Take Apart - 23 Top Case Preliminary Steps Before you begin, remove the following:• Battery• Memory door Procedure No
24 - PowerBook G4 (15-inch FW800) Take Apart Top Case5. With the display open, rest the computer on one side. Remove the three screws.6. Turn over t
PowerBook G4 (15-inch FW800) Take Apart - 25 Top Case7. Open the computer slightly and rest it with the back facing up. Remove the two top screws a
26 - PowerBook G4 (15-inch FW800) Take Apart Top Case10. Use a black stick along the seam of the top and bottom case to help release the top case at
PowerBook G4 (15-inch FW800) Take Apart - 27 Top Case11. Important: There is an hidden clip that secures the front of the top case. This clip must
PowerBook G4 (15-inch FW800) Take Apart - 1 General Information General Information Overview Some key features that distinguish this computer from
28 - PowerBook G4 (15-inch FW800) Take Apart Top Case12. With the top case released from the bottom case and lifted slightly so that it does not tou
PowerBook G4 (15-inch FW800) Take Apart - 29 Top Case13. Disconnect the trackpad flex cable.14. Carefully disconnect the keyboard flex cable. Use a n
30 - PowerBook G4 (15-inch FW800) Take Apart Top Case Replacement Procedure Note: If replacing the top case, remove the keyboard and transfer it to
PowerBook G4 (15-inch FW800) Take Apart - 31 Top Case4. On the top case, check cable connections and routing.Note: The top case below has the wires a
32 - PowerBook G4 (15-inch FW800) Take Apart Top Case6. Lay the top case against the open display, as shown. 7. Connect the flex cables from the top ca
PowerBook G4 (15-inch FW800) Take Apart - 33 Top CaseImportant: Screw order is vital for the proper attachment of the top case.10. Reinstall the side
34 - PowerBook G4 (15-inch FW800) Take Apart Top Case11. Close the computer, flip it over, and install the four back screws.12. Install the two screws
PowerBook G4 (15-inch FW800) Take Apart - 35 KeyboardKeyboardToolsThis procedure requires the following tools:• #0 Phillips screwdriver• Black stick (
36 - PowerBook G4 (15-inch FW800) Take Apart KeyboardProcedureNote: There are two different keyboards and top cases used with this computer, depending
PowerBook G4 (15-inch FW800) Take Apart - 37 Keyboard1. Turn the top case over and carefully remove the black insulator film. If new film was not provid
2 - PowerBook G4 (15-inch FW800) Take Apart General Information New Procedures If you are familiar with taking apart notebook computers, there are a
38 - PowerBook G4 (15-inch FW800) Take Apart Keyboard2. Gently pull up on the keyboard flex cable to release the adhesive at its base.3. Remove the thi
PowerBook G4 (15-inch FW800) Take Apart - 39 Keyboard4. Use the pointed end of a black stick and push through the screw hole at the top left side unti
40 - PowerBook G4 (15-inch FW800) Take Apart Keyboard5. Carefully lift up the keyboard and guide out its flex cable (shown below).Important: Be careful
PowerBook G4 (15-inch FW800) Take Apart - 41 KeyboardReplacement Procedure1. To install the keyboard or replacement keyboard, insert its flex cable thr
42 - PowerBook G4 (15-inch FW800) Take Apart Keyboard4. Install the keyboard screws in the order shown.5. Install new or reinstall the insulator film.
PowerBook G4 (15-inch FW800) Take Apart - 43 Keyboard6. To secure the keyboard flex cable, remove any protective cover on the adhesive at the base of t
44 - PowerBook G4 (15-inch FW800) Take Apart Backup BatteryBackup BatteryToolsThis procedure requires the following tools:• Black stick (or other nonc
PowerBook G4 (15-inch FW800) Take Apart - 45 Backup BatteryProcedure1. Use a black stick to release the adhesive holding the backup battery to the opt
46 - PowerBook G4 (15-inch FW800) Take Apart Backup BatteryReplacement Procedure1. Connect the backup battery cable to the backup battery and to the l
PowerBook G4 (15-inch FW800) Take Apart - 47 Backup Battery4. Press where shown to secure the backup battery to the optical drive.5. Reassemble the co
PowerBook G4 (15-inch FW800) Take Apart - 3 General Information Serial Number Location The serial number is located in the battery bay.
48 - PowerBook G4 (15-inch FW800) Take Apart Optical DriveOptical DriveToolsThis procedure requires the following tools:• #0 Phillips screwdriver (mag
PowerBook G4 (15-inch FW800) Take Apart - 49 Optical DriveProcedure1. Remove the two screws from the drive hold-down bracket. 2. Lift out the bracket.
50 - PowerBook G4 (15-inch FW800) Take Apart Optical Drive3. Use a black stick, or the connector pull tab if present, to carefully loosen and disconne
PowerBook G4 (15-inch FW800) Take Apart - 51 Optical Drive5. Transfer the flex cable, side brackets and screws to the replacement optical drive.6. To i
52 - PowerBook G4 (15-inch FW800) Take Apart Optical Drive7. Verify that both sides of the drive are fully seated.8. Connect the optical drive flex cab
PowerBook G4 (15-inch FW800) Take Apart - 53 Hard DriveHard DriveToolsThis procedure requires the following tools:• #0 Phillips screwdriver (magnetize
54 - PowerBook G4 (15-inch FW800) Take Apart Hard DriveProcedure1. Remove the two screws from the drive hold-down bracket. 2. Lift out the bracket.
PowerBook G4 (15-inch FW800) Take Apart - 55 Hard Drive3. Use a black stick, or the connector pull tab if present, to carefully loosen and disconnect
56 - PowerBook G4 (15-inch FW800) Take Apart Hard Drive5. Transfer the shield, side screws, rubber shockpads and the flex cable to the replacement hard
PowerBook G4 (15-inch FW800) Take Apart - 57 ModemModemToolsThis procedure requires the following tools:• #0 Phillips screwdriver (magnetized)• Black
4 - PowerBook G4 (15-inch FW800) Take Apart Foot Foot Tools This procedure requires the following tools:• Foot kit• Tweezers or needlenose pliers• S
58 - PowerBook G4 (15-inch FW800) Take Apart ModemProcedure1. Remove the two screws.2. Carefully lift the modem to disconnect the flex cable connected
PowerBook G4 (15-inch FW800) Take Apart - 59 Modem3. Lift the modem up slightly and disconnect the RJ-11 cable connector.Replacement Procedure1. Conne
60 - PowerBook G4 (15-inch FW800) Take Apart Modem3. Position the modem over the pin and align the screw holes, then press down over the flex connector
PowerBook G4 (15-inch FW800) Take Apart - 61 BluetoothBluetoothToolsThis procedure requires the following tools:• Black stick (or other nonconductive
62 - PowerBook G4 (15-inch FW800) Take Apart BluetoothProcedure1. Guide the Bluetooth 4-pin connector and antenna cables from under the bottom case ha
PowerBook G4 (15-inch FW800) Take Apart - 63 Bluetooth5. If replacing the Bluetooth cable, remove the cable through the space at the PC card cage butt
64 - PowerBook G4 (15-inch FW800) Take Apart Bluetooth7. Route cables under the case hardware in the channel as shown, and verify that the antenna cab
PowerBook G4 (15-inch FW800) Take Apart - 65 Left BlowerLeft BlowerToolsThis procedure requires the following tools:• #1 Phillips screwdriver (magneti
66 - PowerBook G4 (15-inch FW800) Take Apart Left BlowerProcedure1. Disconnect the cables shown below.2. Remove four screws.
PowerBook G4 (15-inch FW800) Take Apart - 67 Left Blower3. Lift out the blower.4. Install replacement blower. Reassemble and test computer.Replacement
PowerBook G4 (15-inch FW800) Take Apart - 5 Foot Procedure Warning: The glue used in this procedure can bond instantly to skin. Do not touch the g
68 - PowerBook G4 (15-inch FW800) Take Apart Ambient Light Sensor BoardsAmbient Light Sensor BoardsToolsThis procedure requires the following tools:•
PowerBook G4 (15-inch FW800) Take Apart - 69 Ambient Light Sensor BoardsProcedure1. To remove the left ambient light sensor board, remove the two scre
70 - PowerBook G4 (15-inch FW800) Take Apart Ambient Light Sensor Boards2. To remove the right ambient light sensor, remove the two screws, then lift
PowerBook G4 (15-inch FW800) Take Apart - 71 Ambient Light Sensor Boards3. Press, where shown here, to secure the right ambient light sensor board con
72 - PowerBook G4 (15-inch FW800) Take Apart Logic BoardLogic BoardToolsThis procedure requires the following tools:• #1 Phillips screwdriver (magneti
PowerBook G4 (15-inch FW800) Take Apart - 73 Logic BoardPreliminary StepsBefore you begin, run the computer until warm (if possible) to help soften th
74 - PowerBook G4 (15-inch FW800) Take Apart Logic Board2. Remove the two screws and move the right speaker and wire down away from the logic board.3.
PowerBook G4 (15-inch FW800) Take Apart - 75 Logic Board4. Important: Thermal material on the bottom side of the board, between the board and heatsink
76 - PowerBook G4 (15-inch FW800) Take Apart Logic Board6. Carefully lift the left side of the board and pivot along the ports side. Support the board
PowerBook G4 (15-inch FW800) Take Apart - 77 Logic BoardWarning: To avoid flexing the logic board, hold the board vertically along the wide sides. Do n
6 - PowerBook G4 (15-inch FW800) Take Apart Foot4. Warning: GLUE IS AN EYE AND SKIN IRRITANT. BONDS SKIN INSTANTLY. Do not touch the glue at any ti
78 - PowerBook G4 (15-inch FW800) Take Apart Logic BoardReplacement Procedure1. Verify that the two rubber blocks, below, are installed on the replace
PowerBook G4 (15-inch FW800) Take Apart - 79 Logic Board3. Check the two thermal pads on the heatsink, shown below. If damaged, use a black stick to r
80 - PowerBook G4 (15-inch FW800) Take Apart Logic Board5. Install new thermal pads onto the heatsink where removed, as shown below. Center each pad o
PowerBook G4 (15-inch FW800) Take Apart - 81 Logic Board6. If the logic board was removed to facilitate another procedure and will be reinstalled, rem
82 - PowerBook G4 (15-inch FW800) Take Apart Logic Board8. Attach the screws in the order shown.Note: If a right ambient light sensor will be installe
PowerBook G4 (15-inch FW800) Take Apart - 83 Right BlowerRight BlowerToolsThis procedure requires the following tools:• #1 Phillips screwdriver (magne
84 - PowerBook G4 (15-inch FW800) Take Apart Right BlowerProcedure1. Remove the three screws, then lift off the blower.2. Install the replacement righ
PowerBook G4 (15-inch FW800) Take Apart - 85 Right USB BoardRight USB BoardToolsThis procedure requires the following tools:• #1 Phillips screwdriver
86 - PowerBook G4 (15-inch FW800) Take Apart Right USB BoardProcedure1. Remove the two screws and guide the board out.2. Disconnect the flex cable.
PowerBook G4 (15-inch FW800) Take Apart - 87 Right USB Board3. If the EMI gasket is not installed on the replacement board, transfer the gasket from t
PowerBook G4 (15-inch FW800) Take Apart - 7 Battery Battery Tools This procedure requires the following tools:• Soft cloth• Coin Part LocationPreli
88 - PowerBook G4 (15-inch FW800) Take Apart SpeakersSpeakersToolsThis procedure requires the following tools:• #0 Phillips screwdriver (magnetized)•
PowerBook G4 (15-inch FW800) Take Apart - 89 SpeakersProcedureNote: Lift up any Kapton tape as necessary and reserve for replacement.1. Remove the two
90 - PowerBook G4 (15-inch FW800) Take Apart Speakers3. Remove the screw and nut, then carefully lift out the speaker assembly.4. Disconnect the speak
PowerBook G4 (15-inch FW800) Take Apart - 91 PC Card CagePC Card CageToolsThis procedure requires the following tools:• #0 Phillips screwdriver (magne
92 - PowerBook G4 (15-inch FW800) Take Apart PC Card CageProcedure1. Remove the four screws. 2. To remove the cage, lift it off of the eject button pi
PowerBook G4 (15-inch FW800) Take Apart - 93 PC Card Cage4. Verify the holes in the Sound/DC-in board, are aligned with the screw bosses under them on
94 - PowerBook G4 (15-inch FW800) Take Apart AirPort Extreme Slot & Flex CableAirPort Extreme Slot& Flex CableToolsThis procedure requires the
PowerBook G4 (15-inch FW800) Take Apart - 95 AirPort Extreme Slot & Flex CableProcedure1. Disconnect the AirPort Extreme antenna coupling. Grasp t
96 - PowerBook G4 (15-inch FW800) Take Apart AirPort Extreme Slot & Flex Cable3. Remove four screws and lift out the AirPort Extreme card cage.4.
PowerBook G4 (15-inch FW800) Take Apart - 97 AirPort Extreme Slot & Flex Cable5. Install the replacement AirPort Extreme card cage.Replacement Not
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