Apple Xserve Spezifikationen PDF herunterladen (Seite 25)

Mac OS X Server Software Support

Apple also offers support programs for Mac OS X Server that extend beyond the up-

and-running support provided by the AppleCare Premium Service and Support Plan.

Apple technical support experts can provide consultative phone and email support for

Mac OS X Server integration and migration issues, as well as help with command-line

configuration.

Three levels of Mac OS X Server Software Support are available, depending on the

number of incidents supported and desired response time. Each plan provides one

year of coverage.

• Select covers up to 10 incidents with 4-hour response for priority 1 issues (server

down), 12 hours a day, 7 days a week.

Support for additional incidents can be

purchased as needed.

• Preferred covers an unlimited number of incidents with 2-hour response for priority

1 issues, 12 hours a day, 7 days a week,

and assigns a technical account manager

to the organization.

• Alliance covers an unlimited number of incidents at multiple locations with 1-hour

response for priority 1 issues, 24 hours a day, 7 days a week.

This plan includes an

onsite review by an Apple technical support engineer.

Training and Certification Programs

Apple offers comprehensive instruction on Mac OS X and Mac OS X Server, covering

such topics as client management, system troubleshooting, and cross-platform network

configuration. A combination of lectures, demonstrations, and hands-on exercises,

classes are taught by Apple Certified Trainers with real-world experience and dynamic

presentation skills. Classes are offered at Apple Authorized Training Centers, as well as

at customer locations.

Once IT professionals have acquired the requisite skills, Apple certification programs

provide tangible evidence of their technical expertise. For more information about

Apple training and certification programs, visit www.apple.com/training.

Technology Overview

Xserve G5

Mac OS X Server Maintenance Program

This subscription program makes it easy

to manage software expenditures while

benefiting from the latest technologies

and improvements. With one easy payment,

you’ll receive major Mac OS X Server software

upgrades for three years.

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Apple Xserve Spezifikationen Seite 25