Apple Final Cut Server Bedienungsanleitung Seite 10

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10 Preface Welcome to Final Cut Server Administration
Contacting AppleCare Support
Information about the support options available from Apple is included in your
Final Cut Server box. Several levels of support are available.
Whatever your issue, it’s a good idea to have the following information immediately
available when you contact Apple for support. The more of this information you have
to give to the support agents, the faster they will be able to address your issue.
 The Final Cut Server Support ID number found on the front of the serial number
sheet included in your Final Cut Server box.
Note: The 11-digit Support ID number is different from the product serial number
used to install Final Cut Server.
 The version of Leopard or Leopard Server you have installed. To find the version,
choose Apple menu > About This Mac.
 The version of Final Cut Server you have installed that you have a question about. To
find the version of Final Cut Server on your computer, choose Final Cut Server >
About Final Cut Server.
 The model of computer you are using.
 The amount of RAM installed in your computer. You can determine this by choosing
Apple menu > About This Mac.
 What other third-party hardware is connected to or installed in the computer, and
who the manufacturers are. Include hard drives, graphics cards, and so on.
To access AppleCare Support for Final Cut Server, go to:
Â
http://www.apple.com/support/finalcutserver
There is also an item in each Final Cut Server client’s Help menu that will take you
directly to the AppleCare website.
To go to the AppleCare website from within a Final Cut Server client:
m Choose Help > Final Cut Server Support.
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