Apple TM546 Betriebsanweisung PDF herunterladen (Seite 20)

E-DOC-CTC-20051017-0144 v1.0

Chapter 1

Getting to know your SpeedTouch™

1.2.4 Remote Assistance

To access the

SpeedTouch™ remotely

You can make your SpeedTouch accessible from the Internet with regard to remote

support. In this way, you can allow your help desk to access your SpeedTouch™

remotely.

To enable remote

access

Proceed as follows:

1 Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web

Interface” on page 6.

2 In the menu, select Toolbox > Remote Assistance.

3 Click Enable Remote Assistance.

4 Provide the following parameters to your help desk:

 URL (the HTTPS link)

 User name

 Password

Your ISP is now able to access your SpeedTouch™ via the HTTPS link in

combination with the provided certificate (a secure authentication

mechanism).

To disable remote

access

Proceed as follows:

1 Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web

Interface” on page 6.

2 In the menu, select Toolbox > Remote Assistance.

3 Click Disable Remote Assistance.

For security reasons, remote assistance will be automatically disabled after

20 minutes of inactivity, or after restarting your SpeedTouch™.

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Apple TM546 Betriebsanweisung Seite 20