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12/29/09 10:44 AMiMac (Slot Loading): Troubleshooting CD/DVD Eject Failures

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Last Modified: July 25, 2008

Article: HT2285

Old Article: 58566

iMac (Slot Loading): Troubleshooting CD/DVD Eject

Failures

Summary

This article explains how to eject a disc that is stuck in the CD-ROM or DVD-ROM drive.

This article covers repair procedures for authorized service providers on selected Apple products, but we have

published them in the Knowledge Base for the general public for educational purposes. At this time, there are a

limited number of repairs that a customer can perform and these are covered under the customer installable

parts program http://www.info.apple.com/installparts. If you have not been authorized to perform these

procedures, please contact Apple (800-APL-CARE in the USA) or your local authorized service provider to schedule

a repair.

Products Affected

iMac (Slot Loading)

Several things can prevent a CD or DVD from ejecting. In almost all cases, you will presented with a disk error

dialog box that is similar to the following message (see below) if the iMac is unable to eject a disc:

Error Message

Note: If the message indicates that the disk could not be ejected because there are files in use, quit all open

applications and try ejecting the disk again.

If you are unable to eject a disc through the traditional methods (for example; dragging the disc icon to the

Trash, or in the case of bootable CDs, holding down the mouse button upon restarting your iMac) you should try

to eject the disc manually. Insert a blunt object, such as the end of a paper clip, into the manual eject hole. For

complete instructions on using the manual eject button, refer to article 58465: "iMac (Slot Loading): How to Eject

a CD".

If you continue to have difficulty ejecting a disc from your iMac, the cause may be one of the following issues:

UNEVEN EDGE OF THE CD OR DVD

There are two levers on a slot-loading CD/DVD drive that help center a CD/DVD disc. Some CDs and DVDs have

an uneven edge which can cause enough friction to prevent the disc from ejecting.

If this happens follow these steps:

1. Take a large paperclip and grasp it with one hand so that about three quarters of an inch, or 18 millimeters,

extends beyond your fingers. Insert the paperclip into the CD/DVD slot about 1.5 inches, or 36 millimeters,

from the left edge of the slot. See below.

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