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Frequently Asked Questions
If your question isn’t answered here, reread the NIE Users Guide, particularly the
Troubleshooting section.
Q SimpleMail sends an attachment with every message, which recipients can’t read.
How can I disable this “feature”?
A The attachment is Newton data, readable by other SimpleMail users. For example,
you can mail a note including ink and sketches. If you want to send text only, check
the “Text Only” box in the routing slip when you mail a message.
Q When I try to connect I get a message saying “You need to set your owner
SimpleMail information before you can connect to the mail server.” but I’m sure it’s
all filled in correctly. What’s missing?
A You’re probably not connecting as the right owner. The owner name shown in the
routing slip (top left corner) must be the one you’ve set up for SimpleMail. You can
run the Diagnostic package to check whether you really have set everything
correctly.
Q When I’m trying to receive SimpleMail, everything seems okay until the status slip
says “Checking for mail” and then I’m alerted to a “POP -ERR”. Why?
A The POP server rejected your login information. Re-check your POP username and
password in the Owner card’s SimpleMail setup slip, and ensure you’ve not checked
Authenticate if your server does not support APOP.
Q When I’m trying to receive SimpleMail, my modem just hangs up when the status
slip says “Looking up host...”, but there’s no error message. What’s going on?
A Your mail server couldn’t be found on the net. Check the POP or IMAP Host info in
your owner card.
Q My mail service provider authenticates my SMTP connection by only allowing me to
log in to their SMTP server for a short interval after I have successfully logged in to
their POP server. How can I set SimpleMail to receive before sending?
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