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5 Troubleshooting and

Technical Information

This chapter provides information on what to do if you

encounter problems while streaming media.

Using Log Files to Monitor Playlist Broadcasts

If you enable logging, you can use the log file to troubleshoot problems that occur

during a broadcast.

• If the media in the playlist is not being broadcast, check Streaming Server Admin to

make sure the streaming server is running.

• If the streaming server is running, make sure a process called PlaylistBroadcaster is

running on the server computer. If it is running, stop the broadcast, delete the SDP

file for the broadcast from the streaming server media directory, then restart the

broadcast. A new SDP file is generated when you restart the broadcast.

Media Files Don’t Stream Properly

Try streaming a sample movie to see if the server can stream it. Sample movies are

included with the server.

If the server streams the sample movie, the problem may be with the way your movie

file is prepared. Re-create the movie.

If the sample movie doesn’t stream, the problem may be with the server computer or

the network.

• Check streaming server activity and, if necessary, reduce the maximum number of

connections or throughput.

• If the problem occurs on a client computer, make sure the user has the appropriate

Streaming Proxy and Streaming Transport settings. The administrator for the client

computer’s network should be able to provide the correct settings.

• Make sure the client software supports the file format being broadcast.

• Check the structure of the URL.

• Check the playlist. If you created a looping playlist containing hinted MPEG-1

QuickTime files, QuickTime clients may have problems viewing the stream.

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Apple QuickTime Technical Information Seite 51