Apple IP (AppleShare IP) Gateway Bedienungsanleitung PDF herunterladen (Seite 68)

Diagnosing and solving problems

The following steps outline a troubleshooting strategy that you can use to

isolate and solve problems as they come up.

1 Determine the symptoms.

Gather information from users to define the nature of the problem. If users are

reporting multiple problems, handle each one separately.

2 Determine whether the network is the source of the problem.

The network is almost certainly the source of the problem if one or more of

these conditions exists:

m Users cannot access a network service.

m Network access is intermittent.

m Devices cannot communicate.

m Network performance slows down.

The network is unlikely to be the source of the problem if one or more of these

conditions exists:

m You can reproduce the problem after a device has been disconnected from

the network.

m The problem is limited to a specific program.

m A hardware device has failed.

m A procedure has been performed incorrectly.

3 Determine the scope and location of the problem.

Examine progressively smaller network components to isolate the problem.

m Identify which networks are affected.

m If several networks are affected, determine if they are connected.

m If only one network is affected, determine if multiple devices are involved.

m Determine if the amount of traffic through the gateway is excessive.

m Determine whether a network exceeds the maximum cable length or

number of devices.

60 Chapter 4 / Troubleshooting

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Apple IP (AppleShare IP) Gateway Bedienungsanleitung Seite 68