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Evaluating the Network Test Report
You can use the Network Test report to diagnose whether task failures in Apple
Remote Desktop are due to network congestion or to some other factor. You may, for
example, nd that a Copy Items task is failing on a particular subnet, due to network
congestion on that subnet.
Here are some suggestions for evaluating your network performance based on
this report:
The number of routers between your computer and another computer can aect Â
the time the packets take to return. When you evaluate the times for a computer,
you should compare them to the times for a computer in the same area of the
network or with the same number of intervening routers.
If the maximum time for a packet to return from a computer is signicantly greater Â
than the time for other computers in the same area of the network, there may be a
problem with the computer.
If a single computer has a large number of lost packets, there may be a problem Â
with the network connection to that computer.
If several computers in the same area of the network have a large number of Â
lost packets, there may be a network connection problem or a problem with an
intervening router or bridge.
Exporting Report Information
You can export reports into a comma-delimited or tab-delimited text le. All the
columns of information in the report window are included, and the report rows are
exported in the order they’re sorted at the time of export.
Exported reports can be put into a database, spreadsheet, or word processor for
further analysis or organization, or be sent to another administrator. You could even
use certain reports as input les for network scanners for Remote Desktop.
Alternatively, you could access the report’s SQL database directly with your own SQL
query tools or applications. Using standard SQL database queries you can get any or
all information out of the report database for use with other applications or databases.
To export a report:
1 Generate any report, and bring the report window to the front.
2 If desired, sort the report rows by selecting a new column to sort by.
3 If you don’t want to export the entire report, select the rows to be exported.
4 Choose File > Export Window.
5 Name the le, and choose a location to save to.
6 Select a text encoding.
13 4 Chapter 8 Administering Client Computers
- Apple Remote 1
- Administrator Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- Chapter 9: Automating Tasks 8
- Contents 9 9
- About This Guide 11
- Using This Guide 12
- Remote Desktop Help 12
- Using Apple Remote Desktop 15
- Deploying Software 17
- Taking Inventory 20
- Housekeeping 23
- Supporting Users 25
- Interacting with Students 27
- Finding More Information 28
- Â System Imaging and 29
- Remote Desktop Main Window 30
- Task Dialogs 32
- Control and Observe Window 33
- Report Window 36
- Changing Report Layout 37
- Conguring Remote Desktop 38
- Application 39
- Interface Tips and Shortcuts 40
- Network Requirements 43
- 10.4 2.2 44
- 10.5 3.2 44
- 10.6 3.3 44
- Upgrading the Client Software 45
- Manual Installation 46
- Enabling Remote Management 49
- Disabling the Client Software 51
- Computer Lists 53
- Making a New Scanner 58
- Editing Client Attributes 59
- Making and Managing Lists 60
- Editing a Smart Computer List 62
- Administrator Computer 63
- Computer 64
- Access Privileges 66
- Services 70
- Command-Line SSH Access 77
- Setting Up the Network and 80
- Maintaining Security 80
- Wireless Network 82
- Getting the Best Performance 83
- Password Access Security 84
- Encryption 85
- Interacting with Users 87
- Control Window Options 89
- Sharing Control with a User 90
- Controlling VNC Servers 91
- VNC Control Options 93
- Observing 94
- Â Name (computer name) 96
- Â IP Address 96
- Â Hostname 96
- Observing a Single Computer 99
- Observing Multiple Computers 100
- Sending Messages 101
- Sharing Screens 102
- Getting Active Task Status 106
- Saving a Task for Later Use 107
- Editing a Saved Task 108
- Upgrading Software 114
- Copying Files 115
- Copying Using Drag and Drop 117
- Creating Reports 120
- Collecting Report Data 120
- Using Spotlight to Find Items 125
- Comparing Software 127
- Auditing Hardware 128
- Getting Computer Information 129
- Getting Serial Numbers 129
- Getting Storage Information 129
- Getting Memory Information 132
- Exporting Report Information 134
- Maintaining Systems 136
- Setting the Startup Disk 137
- Renaming Computers 137
- Synchronizing Computer Time 138
- Setting Computer Audio Volume 139
- Repairing File Permissions 140
- Adding Items to the Dock 140
- Setting Printer Preferences 142
- /private/etc/cups/ppd/ 143
- Managing Computers 144
- Opening Applications 145
- Putting a Computer to Sleep 146
- Waking Up a Computer 146
- Locking a Computer Screen 147
- Unlocking a Computer Screen 148
- Disabling a Computer Screen 148
- Logging Out the Current User 149
- Restarting a Computer 150
- Shutting Down a Computer 150
- Starting Up a Computer 151
- UNIX Shell Commands 152
- Built-in Command-Line Tools 156
- Automating Tasks 162
- Setting Up the Task Server 163
- Working with Scheduled Tasks 167
- Setting Scheduled Tasks 168
- Editing Scheduled Tasks 168
- Deleting Scheduled Tasks 168
- Icon and Port Reference 174
- List Menu Icons 175
- Task Status Icons 175
- System Status Icons (Basic) 175
- TCP and UDP Port Reference 177
- System Overview Report 178
- Storage Report 182
- USB Devices Report 184
- FireWire Devices Report 184
- Memory Report 184
- Expansion Cards Report 185
- Network Interfaces Report 185
- Network Test Report 187
- Application Usage Report 189
- User History Report 189
- AppleScript dictionary 190
- SQLite Schema Sample 198
- Command: 200
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