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Preface
About This Book
7
Where to Find More Information About Apple Remote
Desktop
For additional information related to Apple Remote Desktop, try these resources.
•
You’ll find more information in the ARD Read Me file and on the Apple Remote
Desktop website:
http://www.apple.com/remotedesktop
•
You can find the most recent edition of the Administrator’s Guide at:
http://www.apple.com/server/documentation
•
The Apple Remote Desktop Support website provides a database of technical articles
about product issues, usage, and implementation:
http://www.apple.com/support/remotedesktop
•
To provide feedback about ARD, visit the feedback page:
http://www.apple.com/feedback/remotedesktop.html
•
For details about how to join the ARD Mailing list, visit:
http://lists.apple.com/mailman/listinfo/remote-desktop
•
To share information and learn from others in online discussions, visit the ARD
Discussions Forum:
http://discussions.info.apple.com/appleremotedesktop
•
For more information about WBEM/CIM, go to:
http://www.dmtf.org
•
For more information about PostgreSQL go to:
http://www.postgresql.org
- Apple Remote Desktop 1
- Administrator’s Guide 1
- Contents 3
- About This Book 5
- Notation Conventions 6
- Preface 7
- About This Book 7
- Using Apple Remote Desktop 9
- 10 Chapter 1 10
- Deploying Software 11
- 12 Chapter 1 12
- Chapter 1 13
- Using Apple Remote Desktop 13
- Taking Inventory 14
- 16 Chapter 1 16
- Housekeeping 17
- Supporting Users 18
- Providing Help Desk Support 19
- Interacting With Students 21
- Finding More Information 23
- Setting Up 25
- Computer 26
- Chapter 2 Setting Up 27 27
- 28 Chapter 2 Setting Up 28
- Chapter 2 Setting Up 29 29
- Chapter 2 Setting Up 31 31
- Chapter 2 Setting Up 33 33
- Chapter 2 Setting Up 35 35
- 36 Chapter 2 Setting Up 36
- Chapter 2 Setting Up 37 37
- Understanding Access Types 38
- 40 Chapter 2 Setting Up 40
- Chapter 2 Setting Up 41 41
- ARD Guest Access 42
- Command-Line ssh Access 42
- Chapter 2 Setting Up 43 43
- OpenWBEM Access 44
- Chapter 2 Setting Up 45 45
- Chapter 2 Setting Up 46 46
- Chapter 2 Setting Up 47 47
- Setting Up the Network 48
- Getting the Best Performance 49
- Maintaining Security 50
- Chapter 2 Setting Up 51 51
- 52 Chapter 2 Setting Up 52
- Administering Computers 53
- Making a New Scanner 56
- Making and Managing Lists 57
- Installing Software Using ARD 58
- • Don’t prompt 61
- Upgrading Software 62
- Copying Files 63
- Copying Using Drag and Drop 64
- Creating Reports 66
- Comparing Software 68
- Auditing Hardware 70
- • Product Name and ID 71
- • Vendor Name and ID 71
- • Device Speed 71
- • Bus Power Amps 71
- • Slot location 72
- • Size, type, and speed 72
- • Slot name 73
- • Vendor’s and device’s IDs 73
- • ROM revision 73
- Changing Report Layout 75
- Exporting Report Information 76
- Maintaining Systems 77
- Emptying the Trash 78
- Setting the Startup Disk 78
- Managing Computers 79
- Opening Files and Folders 80
- Opening Applications 80
- Putting a Computer to Sleep 81
- Waking Up a Computer 81
- Locking a Computer Screen 82
- Unlocking a Computer Screen 82
- Logging Out the Current User 83
- Restarting a Computer 83
- Automating Functions 84
- Scheduled Tasks 86
- Button Definition 87
- UNIX Shell Commands 88
- Interacting With Users 93
- Controlling 94
- Controlling ARD Clients 95
- Controlling VNC Servers 96
- Observing 97
- Forward and 98
- Back buttons 98
- Fit to Window 98
- Observing a Single Computer 99
- Observing Multiple Computers 99
- Sending Messages 100
- Sharing Screens 102
- Reference 105
- ARD Status Icons 106
- TCP and UDP Port Reference 106
- System Overview Report 107
- Storage Report 109
- Memory Report 110
- PCI Cards Report 110
- FireWire Devices Report 111
- USB Devices Report 111
- Network Interfaces Report 111
- PostgreSQL Schema Sample 114
- Appendix A Reference 115 115
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